The firm was in need of a completely new web and mobile presence. I identified takeaways and high-impact opportunities while performing an audit of the current website, as well as comparative and competitive site findings:
Navigation/Flow
Navigation and flow needs to be updated to make it clear how to navigate within the general site as well as within the regional focus. Guiding most prevalent audiences (Client prospects and Recruits) to information they want and need leads to more engagement.
Information Architecture
Improve relationship between general site and regional content/sites through site structure, but also by updating, consolidating, and simplifying information architecture.
Visual Design
Opportunity to further showcase engaging content across visual and interactive elements (video placement, style, layout, color, icons, roll-overs, links, etc.), regardless of device (desktop, mobile, and tablet) makes engagement simplistic and impactful for all users, particularly GenZ/Millennials.
Once complete, the website had new branding and execution of an optimal User Experience.
Client
One of the top fifty privately held national real estate investment and property management firms in the country
Role
Creative Director (Sole UX contributor)
Location
Boston and Remote
The firm had an existing internal-only product used daily for brokers, however it was an out-of-the-box execution: functional, however the UI and UX were not only tedious but also lacked proper accessibility requirements.
The firm had an opportunity to build an extensive use of components for reuse: not just for Design, but for Development teams to bring websites to market faster.
For a large financial services firm, analytics showed that while homepage traffic was high, user engagement was very low, with most users not browsing content or engaging in links out of frustration that it didn't speak immediately to their needs.
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